Infosys has expanded its strategic collaboration with US financial services firm Truist to scale the bank’s AI-first Global Capability Centre (GCC) in Hyderabad, India.

The expansion involves onboarding over 1,000 employees, consolidating capabilities previously distributed across multiple third-party vendors into a streamlined, integrated operating model.

This transition unifies Truist’s engineering, data analytics, technology infrastructure, and banking operations into a single delivery ecosystem.

 

Strategic Shift: Building Long-Term Capabilities Over Capacity

 

Global financial institutions are pivoting away from legacy outsourcing models that focused strictly on headcounts and cost reduction. The Truist expansion signals a deliberate shift toward capability-driven engineering.

“The India centre will help the bank build strategic capabilities through a more integrated operating model. The collaboration is intended to develop lasting expertise, rather than simply increase operational capacity.” — Steve Hagerman, Chief Information Officer at Truist

 

Core Operational Objectives

  • Unified Governance: Eliminates friction and fragmentation caused by managing multiple third-party contractors.
  • Agile Engineering: Accelerates digital banking feature deployment through centralized cross-functional teams.
  • Data & AI Integration: Embeds machine learning and analytics directly into core banking workflows.

 

Technology Architecture: Infosys Topaz & The BOT Framework

 

To establish a self-sustaining Centre of Excellence in Hyderabad, Infosys is deploying a combination of proprietary AI technology and proven delivery structures.

1. Infosys Topaz AI Suite

The GCC will leverage Infosys Topaz, an AI-first suite of services, solutions, and platforms using generative AI technologies. Topaz accelerates digital transformation by providing pre-built AI models, automated data pipelines, and intelligent banking solutions tailored for enterprise scale.

The GCC will leverage Infosys Topaz, an AI-first suite of services, solutions, and platforms using generative AI technologies. Topaz accelerates digital transformation by providing pre-built AI models, automated data pipelines, and intelligent banking solutions tailored for enterprise scale.

2. Build, Operate, and Transfer (BOT) Model

Infosys is utilizing its Build, Operate, and Transfer (BOT) enablement model:

  • Build: Infosys sets up the infrastructure, hires specialized talent, and integrates the technology stack.
  • Operate: Infosys manages daily operations, ensuring strict compliance, security, and governance standards.
  • Transfer: Once mature, the fully functional, self-sustaining capability can be seamlessly transitioned under Truist’s direct organizational control.

 

Legacy Supplier Model vs. New Integrated AI-First Model

 

Industry Impact: The Evolution of Indian GCCs

The expansion reinforces India's position as a premier destination for global technology innovation hubs. Global Capability Centres in India have evolved from back-office processing units into primary drivers of enterprise enterprise AI, cloud architecture, and strategic transformation.

By establishing an AI-first GCC in Hyderabad, Truist secures direct access to specialized technology talent, positioning the bank for scalable, long-term digital growth.